Emotion At Work

Introduction: In this episode, we are joined by Molly Whiteside, a psychology student at Nottingham Trent University, to discuss her recent research report, "Am I Being Served?" which explores emotional exploitation in the hospitality industry. With lived experience in the field, Molly delves into the prevalence of economic and verbal exploitation, unsafe working conditions, and the lack of psychological safety faced by young employees. We explore the surprising and often shocking findings from her research, which combines quantitative and qualitative data to paint a vivid picture of the challenges faced by 16-25 year olds in the workplace. From unfair pay and a lack of job security to the gendered nature of harassment, this episode uncovers the root causes of these issues and offers practical advice for young people, managers, and the industry as a whole. Show Notes: Welcome and an Unexpected Question (00:09 - 05:25): We welcome Molly Whiteside to the podcast and kick things off with our signature unexpecte