The Look & Sound Of Leadership

After a leader turns around the performance of one of his direct reports, he and his coach explore how it happened. And how to make it stick.  Core ideas in the episode:Workplaces improve when positive feedback is presentOur natural human negative bias is a barrier to giving positive feedback.Learn to notice when things go well.Tell people how they are helping solve the puzzle that is work.Research says the most effective feedback ratio is 4-to-1, positive to developmental.Positive Feedback might sound like this:Recognize what’s going well – and be specificAppreciate how it’s helping solve the puzzleExpress your thanksDevelopmental Feedback might sound like this:Describe what happened – and be specificExplain how it affects the puzzle solving effortExpress your hope for a different outcomeYou can Sign-up for more resources and tools in our monthly email. If you’re thinking about coaching for yourself, or for someone on your team, let’s talk. tom@essentialcomm.com.This episode is tagged in three categories in