Rethink Retail

In this episode of the RETHINK Retail podcast, host Paul Lewis is joined by Ken Pilot, a seasoned retail executive with over 30 years of experience in the industry. Ken has held C-level roles at Gap Inc., J Crew, Ralph Lauren and American Eagle. He was also the co-founder and CEO of RobotGalaxy and has an advisory practice that focuses on advancing direct-to-consumer methodology through technology and use of space. Join us as we dive into Ken's journey in the retail industry and learn how he is using his expertise at Ken Pilot Ventures to help companies advance their direct-to-consumer methodology through technology. Plus, learn more about his latest venture, The Retail Pilot podcast which features dynamic guests from all across the retail industry. --- Host: Paul Lewis Produced by: Emily Manuel

In this episode of RETHINK Retail, host Julia Hare sits down with Paula Panarra, Global Business Applications Sales Lead for Retail and Consumer Goods at Microsoft and Chris Alagna, Advisory Principal at KPMG to discuss all of the digital changes happening in retail today. Listen now to discover how retailers can harness data-driven strategies to create personalized customer experiences. Plus, learn how automation and AI technologies can boost employee productivity and satisfaction, and how natural language AI can elevate customer service and agent interactions. --- Host: Julia Raymond Hare

In this episode of RETHINK Retail, host Gabriela Bock interviews Blake Kvarfordt, a lead software engineer in iOS innovation at Nike. During their conversation, Blake shares insights into how mobile technology has revolutionized the customer experience, and how AI and machine learning are being used to improve it. Gabriella and Blake also discuss the future of machine learning, Chat GPT and how AR will be used to make the customer experience easier and more enjoyable now and in the future. Blake is also delivering a keynote session on ‘Improving Customer Experience Using Technology and Innovation’ at next week’s Smart Retail Tech Show in Las Vegas, Nevada. >>>If you would like to attend the show, you can register for a FREE ticket using promo code RETHINK100. See you there!

In this episode of the RETHINK Retail podcast, host Paula Macaggi is joined by Chris Riegel, CEO of STRATACACHE, and Jonathan Rosen, SVP of Content Strategy & Consumer Experience at PRN to discuss how STRATACACHE and PRN are revolutionizing digital retail transformation by offering a range of technology solutions under one roof. Tune in now to see how their cutting-edge retail solutions enable them to collaborate with retailers to create an in-store evolution that seamlessly integrates with their existing ecosystem. --- Host: Paula Macaggi

Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion. In this episode, host Ian Scott is joined by RETHINK Retail Top Retail Influencer’s Guy Courtin and Venky Shankar to examine Wayfair, an e-commerce giant that worked its way up the ranks to become one of the largest furniture and home goods retailers on the planet - netting billions of dollars of revenue during the 2010s. This episode of Retail Therapy was brought to you by the Retail Cloud Alliance, Nuance, and Microsoft.

In this episode of the RETHINK Retail podcast, guest host and Top Retail Influencer Jeff Roster sits down with Dina Apostolou, Vice President of Content, Customer & Partner Marketing at Contentful and Riad Hijal, Global Head and VP, Marketing and Solutions at SAP Commerce. Jeff recently connected with Dina and Riad at Shoptalk US where they announced the Contentful & SAP Commerce Cloud, an e-commerce platform dedicated to helping retailers drive growth and meet their customers' evolving needs. Now that Shoptalk is over, we're going to take a deeper dive into the SAP Commerce Cloud and explore its features and benefits. Tune in now! - - - - - - Host: Top Retail Influencer Jeff Roster Produced by: Brooke Frankum

In this episode of the RETHINK Retail podcast, host Paula Macaggi sits down with Ben Miller, Content Director at ShopTalk Europe. They discuss the upcoming event and what attendees can expect. Miller shares exclusive insights on how to pull off an event of this size, why Barcelona was chosen as the location and what sets ShopTalk Europe apart from all of the other retail events out there. Tune in to get the inside scoop on one of the most exciting retail events of the year! - - - - - - Host: Paula Macaggi Produced by Paula Macaggi

In this episode of RETHINK Retail, host Gabriella Bock sits down with Sarah Lee and Christine Chang, founders of skincare sensation Glow Recipe. With backgrounds in both beauty and business, Sarah and Christine have revolutionized the skincare industry with their innovative approach to natural and effective skincare products. Their brand, Glow Recipe, has become synonymous with the glow skin skincare craze and has garnered a loyal following of beauty enthusiasts around the world. Christine and Sarah’s commitment to empowering women to feel confident in their skin has made Glow Recipe a trailblazer in the industry and a force to be reckoned with. Listen in as Christine and Sarah share their story of the early days of the company and the media tactics they leveraged to fast track their brand into a household name in just three months. Sarah and Christine also share their advice for brands aiming to remain authentic in everything they do as well as how they leveraged beauty influencers and snowmobiles to

In this episode of the RETHINK Retail podcast, guest host and Top Retail Influencer, Melissa Minkow sits down with Jonathan Johnson, CEO of Overstock.com. From startup to publicly traded with over $3 billion in sales, Overstock.com has come a long way. Meet Jonathan Johnson, the man behind the company's transformation into a focused strategy dedicated to providing dream homes for all. In Melissa’s conversation with Jonathan, discover how Overstock.com is using Chat GPT and AI to assist consumers with search capabilities and elevating consumer expectations. Plus, as the home furnishing industry continues to grow and evolve, Jonathan gives us a sneak peek into what role Overstock.com will play in the coming years. - - - - - - Host: Melissa Minkow Produced by Gabriella Bock

This episode of the RETHINK Retail Podcast was recorded live at Shoptalk 2023. In this episode, guest host Melissa Minkow sit down with Matt Cleary, U.S. Head of Retail & eCommerce, Global Business Solutions at TikTok. TikTok has become one of the most popular social media platforms in recent years, with over a billion users worldwide. However, many people may not realize the impact it's having on the retail sector, particularly when it comes to the democratization of discovery. In Melissa’s conversation with Matt, we dive into how TikTok is influencing retail and e-commerce, and how retailers can leverage the platform to create engaging and effective campaigns. Matt shares his insights on how TikTok works with retailers to create compelling content that resonates with their target audience. He also provides advice for retailers who are new to using TikTok for their marketing efforts and explains how they can get started and see real results. As TikTok continues to grow and evolve, Matt gives us a snea

This episode of the RETHINK Retail Podcast was recorded live from our podcast studio at Shoptalk 2023. In this episode, Host Gabriella Bock sits down with Maureen Kelly, founder and CEO of Tarte Cosmetics. During their conversation, Maureen shares her inspiring story of why she started Tarte Cosmetics and how she grew the brand to become one of the key players in the beauty industry. A pioneer in the beauty industry, Maureen also shares insights into how she navigates the ever-changing landscape of social media while staying true to Tarte's authentic brand voice. Maureen offers valuable advice and tips for leaders who want to give back to causes near and dear to them. This interview is a must-listen for anyone who is interested in learning how to build an authentic brand, leverage social media and influencers, and turn a passion into a successful business. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

This episode of the RETHINK Retail Podcast was recorded Live at Shoptalk 2023. Guest host James Tenser sits down with Peter Pernot-Day, Global Head of Strategy and Corporate Affairs at SHEIN, one of the world's fastest-growing apparel retailers. In this interview, we delve deep into SHEIN's mission and its unique on-demand business model that has propelled the company to success over the past few years. We discuss the factors that have contributed to SHEIN's explosive growth and how they have been able to maintain this level of success. Furthermore, we also explore the impact of the COVID-19 pandemic on SHEIN's supply chain operations and how they have adapted to the challenges presented by the crisis. Join us as we get an exclusive insight into the world of SHEIN and what's on the horizon for the global brand. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Host: Top Retail Influencer James Tens

This episode of the RETHINK Retail Podcast was recorded live from our podcast studio at Shoptalk 2023. Guest Host Michael Zakkour sits down with Dimple Rao, Vice President and Head of Digital Product Management & Experience Design at Chicos FAS, a leading American retailer of women's clothing and accessories. Our conversation centers around Dimple's impressive track record for driving customer growth and revenue, and how it has helped her in her current position at Chico's FAS. We also discuss Chico's FAS's digital-first strategy and their ambitious goal of reaching $1 billion in digital sales by 2024. Dimple shares her insights on how the company is working towards achieving this goal and the challenges they face. Finally, we explore the company's strategy for targeting younger customers and whether this is a trend happening naturally or a deliberate strategy. Don't miss this insightful conversation with Dimple Rao, a trailblazer in the retail industry! If you enjoyed this episode, please let us kno

In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Carol Spieckerman sits down with John Merris, CEO of Solo Brands. As the CEO of Solo Brands, John leads a leading DTC company with a rapidly growing portfolio of lifestyle brands. These brands include Solo Stove, Oru Kayak, Chubbies, and ISLE. By creating the next generation of DTC brands, Solo Brands is focused on helping customers create good moments and lasting memories. Listen in now as Carol and John discuss creating more personalized shopping experiences, establishing direct relationships with customers, plus Solo Brands' future business plans. - - - - - - Host: Top Retail Influencer Carol Spieckerman Produced by Gabriella Bock

In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Christine Russo sits down with Michael Mauerer, CEO of Teamwork Commerce. With more than 30 years of experience in designing retail software, Michael is considered a global expert in retail technology and strives to provide "frictionless commerce" for his clients. Listen in now as Michael and Christine explore one of the biggest challenges facing retailers: defining a seamless omnichannel strategy. Plus, learn how retailers and brands can reinvent themselves with omnichannel capabilities that focus on the consumer's point of view, resulting in more personalized shopping experiences. - - - - - - Host: Top Retail Influencer Christine Russo Produced by Brooke Frankum Edited by Lawrence Teves

Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion. In this episode, host Gabriella Bock is joined by RETHINK Retail Top Retail Influencer's Brandon Rael & DeAnn Campbell to examine Party City, a retailer that gained notoriety as a go-to destination for party favors and goods. In fact, Party City became the world’s largest designer, manufacturer, and distributor of party goods. But on January 17th 2023, the retailer filed for chapter 11 bankruptcy and its stock was delisted. Come for the balloons stay for the retail insights on this week's episode of the Retail Therapy Podcast! This episode of Retail Therapy was brought to you by the Retail Cloud Alliance and Avanade. To see how Avanade can help transform your retail business, visit them at www.avanade.com/retail. Host: Gabriella Bock

In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Hitha Herzog sits down with Ryan Ahern, Head of Retail Solutions & Support at Ingenico & Dave Preston, Senior Relationship Manager at Discover. Ryan has been with Ingenico for eleven years where he is responsible for shaping the company’s retail payment application strategy. Whereas Dave has been in the payments industry for 16 years and oversees all Discover Network Supermarket clients. Listen in as we dive into the digital trends transforming the grocery sector and consumers as a whole. This panel explores the challenges grocers face, like frictionless checkout experiences, and the new technology emerging in 2023 dedicated to solving these issues and driving seamless customer experiences. - - - - - - Host: Top Retail Influencer Hitha Herzog Produced by Brooke Frankum Edited by Lawrence Teves

This episode of the RETHINK Retail Podcast was recorded live at eTail West 2023. In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Alexa Ritacco, Chief Marketing Officer at Jenni Kayne. Alexa shares insights on how Jenni Kayne, a high-end lifestyle brand, has grown, emphasizing the importance of standing by your product. She also talks about how Jenni Kayne has found success by utilizing popular social media platforms and investing in influencer strategy. Throughout the discussion, they discuss the importance of staying true to the brand's values and mission, and how being women-founded and owned has been an integral part of Jenni Kayne's success. Listen in to learn more about the strategies behind Jenni Kayne's growth and their current plans to expand their social media presence. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Host: Gabriella Bock Produced by Gabri

In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Wizz Selvey, sits down with Samantha Hornsby, Head of Customer Operations at Marks & Spencer. Samantha shares her extensive retail background and insights into the changes that have taken place at M&S over the last three years, particularly the shift towards a more integrated approach between digital and physical stores. The pair also dive into the post-pandemic operations and the future of digital for M&S, and discuss how the brand has expanded its clothing offering to start selling brands online and in selected stores. Samantha shares her perspective on customer reactions to these changes, and how M&S is anticipating what customers want from their retail experience over the next three years. Listen in for this exciting episode to gain insights into the evolution of M&S and behind the scenes insights from Samantha Hornsby, Head of Customer Operations. If you enjoyed this episode, please let us know by subscribing to our c

This episode of the RETHINK Retail Podcast was recorded live at eTail West 2023. In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Terry Roberts, Chief Inclusion & Diversity Officer at American Eagle Outfitters. Together they discuss how he started the company's diversity and inclusion department and implemented sustainable change throughout the organization. Roberts shares his insights on creating authentic, from-the-ground-up efforts to promote inclusivity and diversity within the company, while also navigating the challenges of implementing new tactics within an already successful business. Throughout the conversation, Roberts highlights the positive impact that these efforts have had on the company and its employees, as well as the overwhelmingly positive feedback that American Eagle Outfitters has received from its customers. Listen to this thought-provoking episode to learn more about the importance of prioritizing diversity and inclusion within retail organizations,