Sinopsis
Jeff Kushmerek, with 20 years of software professional experiences experience, gets deep into the details of Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
Episodios
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![Episode 2: From Special Forces to Design Leader with Richard Banfield]()
Episode 2: From Special Forces to Design Leader with Richard Banfield
03/04/2019 Duración: 01h06minJeff is joined by Richard Banfield, founder of Fresh Tilled Soil . We covered many topics, including how the leadership training in Special Forces helped him understand the customer and the "why" more with customers. We talked extensively on building teams, selling methodologies, customer empathy, and many more. We also covered Richard's favorite podcasts and thought leadership books. A great time and I learned a ton.
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![Episode 1: Professional Services at a Product Company and agency Reflections with Eric Elia]()
Episode 1: Professional Services at a Product Company and agency Reflections with Eric Elia
27/03/2019 Duración: 01h01minJeff is joined by Eric Elia, where they discuss how Brightcove came onto the scene and how the Professional Services team became one of the first SaaS based custom development shops. Discussions about personality types to hire for, getting sales teams onboard and how to make sure that the projects you do ensure stickiness inside your customers. Eric discussed how to make sure that your team doesn't get in the way of the customer happiness and jeopardize the relationship and ultimately, the software deal. Lots of laughs as well!
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![Intro - What this podcast is about and who we will be talking to]()
Intro - What this podcast is about and who we will be talking to
21/03/2019 Duración: 04minFirst shot! Introduction. Thanks for listening!
