Bob Phibbs, The Retail Doctor

This episode is devoted to fostering repeat business. Learn how to create great customer relationships on this episode of Tell Me Something Good About Retail.    ----- Key Links https://www.linkedin.com/in/RichardRShapiro/ https://twitter.com/RichardRShapiro   http://www.tcfcr.com/   https://www.retaildoc.com/online-retail-sales-training ----- Eight steps to guarantee repeat business Learn the emotional components of customer retention   Are your salespeople Welcomers or Hostiles? Four categories that can differentiate your workforce   Provide your customers with a great experience Mastery of client communication is the first step ----- More details at:  https://www.retaildoc.com/podcast/409-richard-shapiro-on-creating-human-connection   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.