Bob Phibbs, The Retail Doctor

This episode is devoted to retailers' three big challenges: differentiation, managing investment, and understanding your customer. Key Links Neil Saunders' LinkedIn profile Neil Saunders' Twitter Field Agent: https://www.fieldagent.net/ How to deal with differentiation from competitors?  Answer how is what you are providing different? Unless you can answer that, you'll fail How should retailers deal with managing investments? You must adapt to fast-moving technologies Tie whatever you are doing back to your reason for existing Pick the right ones your customers first How to understand your customers? Collect data from your employees Unpack their gripes, wants and problems More details at:https://www.retaildoc.com/podcast/neil-saunders-on-the-3-challenges-every-retailer-faces Signup for our weekly newsletter here: https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Product