Gsd - Getting Services Done

In this podcast, Jay Nathan, EVP of Higher Logic, talks about how to use Community as a way of scaling customer success. He also talks about : - How Community increases NRR - The community ROI story to the CFO - Creating an Ecosystem customers feel great about - Building Self service with Community - Monitoring your communities will give you an effective product in behavior insights better than anything else Video version here: https://youtube.com/@infiniterenewals