Gsd - Getting Services Done

Jeff and Dan discussed the importance of the customer success team focusing their time not just on metrics in general, but also on the human validation component. They also talked about people saying yes or no to a survey is not the indicator of churn or renewal, but rather whether they actually responded to the survey. Jeff and Dan discussed the importance of making rock stars out of their team, focusing on making sure that they move to the next level regardless of their managers. GSD podcast brought to you by https://infiniterenewals.com/