Inside Design With Kandrac & Kole

1. INTRO A. We have a wonderful client base, many that we have worked with for years, others who we may have done one project for, and some others who have been, let’s say “challenging”. B. We have an excellent qualifying system but every now and then, a crazy, whacko client slips through the cracks. 2. The RED FLAGS A. They’ve worked with multiple designers that “didn’t work out” B. They want you to meet on evenings or weekends (they don’t value your time or treat you like a professional). C. They question your rates – looking for a bargain or “deal”. They ask you to lower your fees. Or the typical – “Does the consult fee go towards anything?” D. They ask if they can use their great aunt to make the window treatments and their cousins best friend to get them a deal on cabinetry. E. They don’t ask if you’d like something to drink when you come to the consultation (i.e. another sign of respect). 3. CHAMPAGNE TASTE/BEER BUDGET A. They constantly bring up HGTV (unrealistic expectations). B. They are disappointed