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A lot of attention is paid to excellence and quality among companies today. When it comes to defining quality in the automotive industry—and, subsequently other industries, Dave Power literally created the standard. He’s the founder of the J.D. Power Customer Satisfaction award and he joins us today to discuss the voice of the customer and his years as an eyewitness to automotive history. The post Dave Power Explains How Listening To The Voice Of The Consumer Helped Him Build J.D. Power & Associates first appeared on Brainstormin' with Bill Frank.