Zpryme On The Grid

Today's episode talks about the myriad of ways that utility decisions on technology and internal culture affect not just operations and digital transformation plans, but critically customer experience, customer service, and customer journeys. Avertra's CEO and CTO Bashir Bseirani joins the show alongside Chief Customer Officer Giancarlo Reyes to talk about approaching utility culture and and technology investment from this customer-focused strategic perspective and building quality customer portals to facilitate that. This episode was sponsored by Avertra. Music by bensound.com