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In a world dominated by technology and automation, it's easy for businesses to lose the personal touch that sets them apart. However, Richard Culberson, CEO of Moneypenny's North America operations, understands the importance of maintaining a human-centric approach. By providing call answering, live chat, and bespoke intake services. Moneypenny aims to be the reliable front door for small businesses, ensuring their customers feel connected and valued. In this blog post, we dive into Richard's insights and accomplishments, explore Moneypenny's unique client journey, and uncover the secret to their success. Conclusion: Richard Culberson's leadership at Moneypenny has transformed the company's approach to communication services for small businesses. By connecting on a personal level, tailoring their services, and embracing positivity and curiosity, Moneypenny has established itself as a trusted partner for businesses across the UK and the U.S. As Richard continues to shape the organization and expand its offerin