The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

How is artificial intelligence transforming customer experiences across industries? In today's special episode of Tech Talks Daily, we are live at Xperience 2024, where we have the pleasure of speaking with Brett Weigl, Senior Vice President of Product Management for AI at Genesys. Brett shares his insights on the latest AI innovations from Genesys, including their groundbreaking developments in Customer Journey Management. Brett delves into the findings from a recent consumer perception study on AI in customer experience, emphasizing the role of chatbots and AI-powered solutions in enhancing customer interactions. He explains how Genesys is harnessing AI to optimize every touchpoint in the customer journey, ensuring smoother, more personalized experiences. We also explore the newly announced native journey management capabilities for the Genesys Cloud™ platform. Brett highlights how these capabilities provide organizations with deeper insights and control over customer interactions, allowing them to visualiz