Agency Nation Radio - Insurance Marketing, Sales And Technology

On this episode of Agency Nation Radio, host Brian Chapman, agent and owner of Chapman Insurance in Florida, sits down with Cassie Masone, vice president of flood operations at Selective Insurance. Masone, an authority on the National Flood Insurance Program (NFIP), shares insights and experiences from her decade-long involvement with FEMA and her work at Selective. They discuss the challenges faced during events like Hurricane Ian; the complexities of flood insurance claims, particularly in condominium associations; the importance of education and communication for agents; dispelling misconceptions; and providing clarity on flood insurance coverage. “To me, it's clear that customers want more information about flood insurance, more so now than they have in the past,” Masone says. “For any agents that are just like, 'I'm not sure if I really want to get into this flood space?' I really think now is the time because people want to talk about it.” Join them as they delve into the evolving landscape of flood