The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

In this episode of Tech Talks Daily, I sit down with Niki Manby, Chief Strategy and Innovation Officer at Mutual of Omaha, a company with over a century of experience in providing insurance and financial solutions. Niki, an expert in consumer financial services, shares insights into how Mutual of Omaha, a Fortune 300 company, is evolving to meet the changing needs of its nearly 24 million customers while maintaining its core mission of helping people protect what they care about. We explore how Mutual of Omaha is embracing digital transformation within the insurance industry. As customer expectations shift, driven by tech giants like Meta, Amazon, and TikTok, even traditionally tech-averse demographics, such as seniors, are becoming more digitally savvy. Niki discusses the company’s approach to integrating self-service options and digital learning journeys, all while balancing innovation with the privacy concerns that come with health information. Niki also dives into the emerging trends within the insurance