Bob Phibbs, The Retail Doctor

In this episode of "Tell Me Something Good About Retail," host Bob Phibbs, the Retail Doctor, and Carol Leaman discuss the post-pandemic retail landscape, emphasizing the critical role of frontline workers. Carol highlights challenges in hiring and training, revealing that 61% of frontline managers report a decline in applicant quality. They stress the importance of effective, engaging training to reduce turnover and burnout. The episode underscores the need for a supportive work environment and the potential for growth within retail careers, advocating for a more human-centric approach to managing retail employees.1. Introduction to Carol Leaman and Axonify- Axonify's role in supporting organizations with large frontline populations- Industries served beyond retail2. Post-pandemic retail landscape- Retail's strong comeback- Challenges in staffing and customer behavior3. Seasonal hiring challenges- Decline in applicant quality- Factors contributing to hiring difficulties4. Training challenges