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What role does observability play in transforming IT operations? In this episode, I explore this critical question with Gab Menachem, Vice President of Product, IT Operations Management at ServiceNow. With more than two decades of experience in technology innovation and leadership, Gab brings unique insights into how organizations can rethink their IT strategies to tackle modern challenges. Our conversation begins with clearing up common misconceptions about observability—it's not just about monitoring or accumulating tools, but about understanding the "why" behind IT issues. Gab explains why integrating AI and automation into observability strategies is essential for reducing alert fatigue and improving decision-making. He also sheds light on the power of unifying data sources to create a "single pane of glass," offering IT teams enhanced operational visibility and enabling faster, more informed decisions. As we dive deeper, Gab shares real-world examples of how ServiceNow is helping organizations overcome I