The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

3201: How Boomerang Is Using AI to Turn Lost & Found Into A CX Advantage

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Sinopsis

How can something as simple as returning a lost item transform customer experience and brand loyalty? In this episode of Tech Talks Daily, I sit down with Skyler Logsdon, CEO & Co-founder of Boomerang, to explore how his company is redefining the lost & found process through AI-powered automation. Boomerang isn’t just helping businesses return lost belongings—it’s turning those moments of frustration into powerful customer engagement opportunities. With major brands like Wells Fargo Center, Universal Studios, and top MLB & NFL teams using Boomerang’s platform, lost & found has become more than just an operational challenge—it’s a differentiator in customer experience. Skyler explains how AI-driven matching streamlines the process, reducing the burden on businesses while dramatically increasing the chances of reuniting customers with their valuables. But more than efficiency, it’s about trust. Every successfully returned item creates a meaningful connection between a business and its customers,