The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

3228: Thoughtworks on AI Agents, Explainability, and What’s Next

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Sinopsis

What happens when the hype around generative AI starts to mature, and businesses begin asking harder questions about performance, risk, and long-term value? In today’s episode, I’m joined by Mike Mason, Chief AI Officer at Thoughtworks, to explore how 2025 is shaping up across the enterprise AI landscape—from the rise of intelligent agents to the growing traction of small, nimble models that prioritize security and specificity. Mike brings a deep, practical perspective on the evolution of AI inside complex organizations. He unpacks how AI agents are moving well beyond basic chatbots and starting to integrate into actual business workflows—performing as teammates that can reason, adapt, and even collaborate with other agents. We dig into examples like Klarna's workforce transformation and examine how this shift could play out across customer service, internal ops, and software development. We also look at what’s fueling the boom in open source AI and how companies are navigating the balance between transparenc