The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

When we talk about the future of IT services, the conversation often revolves around the potential of AI and automation. But what does that really mean when applied at scale, across legacy infrastructure, evolving customer expectations, and real-world operational challenges?  In today’s episode, I sat down with Manish Tandon, CEO of Zensar Technologies, to explore that very question. What emerged was a refreshingly pragmatic take on a space often overwhelmed by buzzwords. Manish leads a global organisation that's helping some of the UK’s biggest businesses not just integrate AI, but rethink the foundation of their IT strategies. We discussed how Zensar is combining automation with a philosophy they call “experience-led everything,” a human-centric approach that puts users, not systems, at the centre of transformation. Through this lens, he explained how seemingly simple shifts like applying AI to reduce technical debt or drive internal engagement can lead to significant performance gains and improved outcomes