Bob Phibbs, The Retail Doctor

Episode OverviewFive conversations with retail entrepreneurs and experts who've built successful businesses by focusing on customer relationships, finding creative solutions, and staying true to their mission. From lumber liquidation to rum cakes, these stories reveal the fundamentals that drive retail success.Featured GuestsTom Sullivan - Founder, Lumber LiquidatorsBackground: Started with Evil Knievel bicycle jumps at age 12, built a construction company, then discovered opportunity in discounted lumber Key Insights:Found leftover lumber at trucking warehouses that looked weathered but was still quality productStarted with weekend sales advertised in Boston GlobeTransitioned from general building materials to hardwood flooring - much better business modelCustomers bought 500-1000 square feet instead of picking through individual boardsFirst official Lumber Liquidators store opened January 5, 1996 in West RoxburyTammi - Kettlemans Rum Cake RetailerBackground: Family business built around signature rum ca