The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators
3355: How TravelPerk Is Balancing AI and Empathy in Business Travel
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:30:56
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Sinopsis
In this episode, I sit down with Robin Smith, Chief Technology Officer at TravelPerk, to hear how one of Europe’s fastest-growing travel platforms is blending automation with empathy in a sector built on unpredictability. Robin shares how that continuity has shaped his view of disruption, from the rise of web and mobile booking to the rapid acceleration of cloud platforms and now AI. He explains why staying rooted in a single mission has helped him stay curious and open to change in a way frequent job hopping never could. We explore how TravelPerk is positioning itself as a consumer-grade experience built with business-grade rigour, serving mid-market companies that want seamless travel and expense tools without compromising on policies, duty of care, or integrations. Robin unpacks why large enterprises often lag in tech adoption and how nimble, decentralised teams are setting a new benchmark for innovation in corporate travel. The conversation dives into AI’s growing role in travel, from Yokoy’s AI driven ex