Build Your Salon With Phil Jackson

Most salon team targets don't work. Either they don't exist, they're random numbers that sound good, or - here's the killer - everyone hits their individual targets and the salon STILL misses its numbers.That's because individual targets don't add up to the salon target.THE FOUR MEASURES (Track these, nothing else)Stop tracking 17 things. Your salon software has too many reports and it's confusing. Track these four for every team member:MEASURE 1: SERVICE REVENUEHow much money each team member puts in the till from services.Work BACKWARDS from your salon target:- Salon needs £50k/month- 4 team members- £50k ÷ 4 = £12.5k per personIf everyone hits £12.5k, salon hits £50k.MEASURE 2: RETAIL (Units, not revenue)How many products did they sell?Why units? Selling 15 shampoos is harder than selling one set of expensive straighteners. We're measuring the HABIT of retailing.MEASURE 3: UTILIZATIONPercentage of column full with paying customers.Target: 80-90% (85% is sweet spot)- 100% = n