Build Your Salon With Phil Jackson

Why salon staff leave and stay comes down to clear paths, fair workloads, and smart planning. You’ll learn practical ways to keep your team happy and reduce turnover.KEY TAKEAWAYSCreate clear growth pathsEven if you only have one staff member, you can plan their future. Give them roles like managing social media, leading retail sales for a brand, or mentoring new team members. This gives them purpose and shows they can grow with your salon.Keep daily work at 85%A full day of back-to-back appointments leads to burnout. Aim for 85% daily utilization instead. This gives your team time to rest, prepare, and stay refreshed between clients.Plan for staff turnoverAccept that people will leave—on average, after four years. Use this timeline to decide if hiring a new team member is worth it. If it takes two years to become profitable, you’ll know if it’s a smart move.Change locks and passwords fastWhen someone leaves, change the locks and all system passwords right away. A former assistant manager once had keys and ac