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Listen to this audiobook in full for free on hotaudiobook.com/free Title: When to Solve Your Team’s Problems, and When to Let Them Sort It Out Author: Joseph Grenny Narrator: Fleet Cooper Format: Unabridged Length: 9 mins Language: English Release date: 08-02-17 Publisher: Harvard Business School Ratings: 5 of 5 out of 1 votes Genres: Newspapers & Magazines, Business Publisher's Summary: After careful review of her harried work life, Charla, an IT manager, discovered that 20% of her time over the previous two months was spent managing escalations. It seemed that each interaction with her team ended with her feeling a need to exercise her authority to rescue them from a crisis. "When to Solve Your Team’s Problems, and When to Let Them Sort It Out" is from hbr.org, published on July 20, 2017.