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Listen to this audiobook in full for free on hotaudiobook.com/free Title: Health Care Providers Can Use Design Thinking to Improve Patient Experiences Author: Sharon H. Kim, Christopher G. Myers, Lisa Allen Narrator: Fleet Cooper Format: Unabridged Length: 9 mins Language: English Release date: 09-06-17 Publisher: Harvard Business School Genres: Newspapers & Magazines, Business Publisher's Summary: A hospital administrator recently talked to us about an issue that is all too common for patients: missed medical appointments. The story was about a woman named Mary (a pseudonym), a patient with a painful chronic condition who continually failed to keep her regular appointments. "Health Care Providers Can Use Design Thinking to Improve Patient Experiences" is from hbr.org, published on August 31, 2017.