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Listen to this audiobook free with a 30-day trial. Go to http://hotaudiobook.com/free Title: Outside In Subtitle: The Power of Putting Customers at the Center of Your Business Author: Harley Manning, Kerry Bodine Narrator: Mel Foster Format: Unabridged Length: 7 hrs and 35 mins Language: English Release date: 08-28-12 Publisher: Brilliance Audio Ratings: 4.5 of 5 out of 101 votes Genres: Business, Career Skills Publisher's Summary: The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. Its a fundamental business driver. Heres proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent. In an age when customers have access to vast amounts of data about your company and its competitors, customer experience is the only sustainable source of co