Cx Conversations

For the first time we have a Chief Customer Office as our guest!  Hubert Joseph-Antoine, Group CCO at Transdev - largest private public-transport company in the world - joins Vivek in this CX Conversation to talk about CX management in a large enterprise. Listen in for simple tips that are not so easy to implement, yet have a massive impact on customer satisfaction. You'll also notice how Hubert thinks that customer experience management is like social service for him because it creates a positive and happy feeling. Visit us at www.customerguru.in Looking for a customer feedback automation tool? Check out omoto.io