Cx Conversations

In this conversation with Rajan Bajaj, Founder and CEO at Slicepay - one of India's leading credit solution for young consumers - we explore what it takes to meet and exceed the millennials' expectations. Millennials are an important bunch – and for good reasons: they’re an exclusive club of 1.8 billion people, a quarter of the world’s population! With the millennials constituting a major part of every brand's consumer base, it is imperative for businesses to understand this young tech-savvy digital-native demography in order to sustain growth in the coming years. Interestingly, Rajan, a 20 something entrepreneur, understands this quite well. You'll definitely learn a great deal from this talk. We discussed about: Why a credit solution for the unbanked youngsters is a good business idea? Challenges in meeting and exceeding the young millennials’ expectations. How Slicepay uses customer feedback to improve its customer experience? If you are not thinking about how to win the millennial's heart, you may a