Data Couture

On this week's episode we had the honor to interview Blake Morgan at the Pega World Conference 2019.Blake Morgan is a leader in customer experience.  blakemichellemorgan.com and https://twitter.com/BlakeMichelleMShe is a keynote speaker and customer experience futurist and author of two books including: "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" (HarperCollins). https://www.amazon.com/Customer-Future-Principles-Tomorrows-Business/dp/1400213630/ref=sr_1_1?crid=3IRBQVJLOGNZO&keywords=the+customer+on+the+future+blake+morgan&qid=1560135045&s=gateway&sprefix=the+customer+of+the+future%2Caps%2C163&sr=8-1"More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." https://www.amazon.com/More-Companies-Knock-Your-Socks-Off-Customer-Experiences/dp/1138046787/ref=sr_1_4?qid=1560135083&refinements=p_27%3ABlake+Morgan&s=books&sr=1-4&text=Blake+MorganBlake is a guest lecturer at Colum