Public Speaking With David Murray

Allow me to introduce you to this week’s guest Sandra Thompson. Sandra runs a business that helps companies improve their customers' experiences, she lectures at a business school in London, and right now she's on a learning journey of her own, developing a deep understanding of emotional intelligence https://www.linkedin.com/in/sandra-thompson-04370b She describes emotional intelligence as your ability to understand and manage your own emotion, and your ability to relate and understand the emotion of others. Sandra says this essentially means being content in yourself and having fabulous relationships with people at work and at home. Subscribe to my newsletter and receive monthly tips and techniques to support your public speaking success and communicate with confidence: http://eepurl.com/gj6Sb9. Sandra talks about the importance of emotional intelligence for organisations in terms of 1) the interface between customers and staff, 2) enabling different parts of the business to work more effectively togeth