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Episode 30: Analytics for Hospitality & Property Management Guest: Walter Hugo Añez Customer experience is a hot topic in every business these days, but in the hospitality industry it has always been paramount! When you walk in the doors of a hotel or a resort as a customer, your expectations are already sky-high. No one goes on an expensive vacation “hoping for the best” after all! Meeting these high expectations is the non-negotiable everyday reality of everyone in hospitality. How do they do it – and still make a profit? In today’s podcast episode, Walter Hugo Añez gives us some insight into how it is done. Superior analytics in the form of planning, reporting and analysis make all the difference regardless of whether you are a brand (such as Marriott, Hilton or Holiday Inn), an investor/owner or a property manager. Daily reporting on occupancy and “on-the-books” reservations enables hotel managers to optimize staffing levels and drive promotional efforts. Cash flow modeling enables investors to projec