Custom Apparel Startups

You mess up an order, upset a customer, make a huge mistake, how to handle them and WIN It's a good policy to just figure out what you're going to do IN ADVANCE. What will you do when you or an employee makes a mistake? Don't wait for someone to be angry or disappointed, figure it out now. Don't Panic! 1. Just like the Hitchhikers Guide to the Galaxy - “I like the cover," he said. "Don't Panic. It's the first helpful or intelligible thing anybody's said to me all day.” 2. If you Panic you will make an irrational decision. 3. Panic will yield an emotional response and you want to make a business decision, not an emotional one. Be nice to yourself 1. You aren't stupid or a fool. You made a mistake, all humans do every day. 2. You will make another mistake tomorrow, probably later today. It's ok. Figure out a plan 1. You will have to address this mistake, what the plan? 2. What could you do? 3. Print wrong logo on shirts - you have to order new ones and reprint 4. You ordered wrong color shirts - will cus