Custom Apparel Startups
Episode 106 – An Experience Your Customers Can't Forget
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:50:13
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Sinopsis
Picture this... close your eyes... (not if driving) You pull up to your beach hotel for a vacation. As you pull up you notice the big palm trees, flowers and a big driveway to pull up to a grand entrance. As you arrive, someone is there to greet you and open your door. You enter into the lobby and smell the fresh scent of flowers with a hint of mint. You are guided to your room and when you walk in there are fresh flowers, some water and drinks on ice. Throughout your stay you get doors held for you, chocolates put on your pillow and smiles everywhere. How would you rate this hotel vs the EXACT same hotel without all the extras and fluff? This is exactly what creating a memorable customer experience is all about. Give your customers an experience that sets you apart from everyone else: They will like you more They will remember you They will perceive your product as being of higher value (more $$ for you) According to a study done by Oracle: Customer experience impacts willingness to be loyal Customers wil