Optimise Me Now!

Welcome back for Episode 26! This episode welcomes James Dodkins on to the show to talk about how you can create rockstar customer experiences that are unforgettable in your business! James used to play guitar in a professional heavy metal band - then became a cog in the corporate machine then used his ‘rockstarness’ to become a prolific consultant and No. 1 best-selling author focusing on supercharging customer service in organisations globally (including titles such as Foundations for Customer Centricity, A Customer Carol, 136 Ideas for Rockstar Employee Engagement and his new book due for release in 2018 – Put Your Customers Second). James has delivered Keynote Speeches in over 30 countries having delivered over 100 talks, has been featured in Forbes and is trusted by big names such as Disney, Mercedes-Benz and Microsoft to name just a few! James is a World No. 16 Top CX Influencer, No. 8 most anticipated book release in 2018 (Put Your Customers Second), and his podcast is in the Top 50 – he is the Custo