Within The Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.   NICE – Facebook | Twitter | Web NICE Recognizes 2018 PSAPs’ Finest Award Winners  35 APCO Public Safety Quality Assurance Webinar Questions Answered Ottawa County dispatchers involved in life-saving attempt at pool Supported by: INdigital Episode topics – What is NICE The importance of QA Telecommunicator of the Year And more  As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.