The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

When something goes wrong, tech teams don't have the luxury of logging a support ticket. When I heard about Peritus, an AI recommendation for technical support, I felt compelled to find out more. Robin Purohit is the co-founder and CEO of Peritus.ai, a Bay area startup that is tackling technical support for developers and engineers. He was previously a senior executive at BMC and HP Software, where he led multi-billion dollar business units for IT management, application delivery, and security. AI chatbots for customer support are getting significant attention and investment in industries ranging from retail to financial services to employee help desks. However, an important area neglected is support for engineers and developers who are driving IT innovation. These technical users have little patience for pre-wired chatbots without industry context and view opening a support ticket as the last resort. Instead, they look for insights from trusted experts on Community Forums, such as Stack Overflow or vendor-sp