The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

Improving experiences is why InMoment exists. The company is on a mission to help its clients improve experiences at the intersection of value--where customer, employee, and business needs come together. The heart of what they do is connect their clients with what matters most through a unique combination of comprehensive data, modern technology, and human expertise that helps executives--and the companies they lead--recognize the power and value of customer and employee experiences. With their years of Experience Improvement (XI) Solutions and Experience Intelligence (XI) Platform, they ensure businesses understand and own the moments that matter--to transform experiences today that deliver the highest business value tomorrow. Eric Smuda, VP of CX at customer experience (CX) platform, InMoment, joins me on the Tech Talks Daily Podcast. We discuss how the CX space has shifted throughout the pandemic and what trends he thinks will dominate 2021. I also learn more about how they have recently rolled out a new s