Device Squad: The Podcast For The Mobile Enterprise

Show Notes The Modern Digital Enterprise Podcast Episode: Call Centers and Modern Customer Experience with NICE Chris is joined by Robby Paul from Anexinet, and Ray Hicken of NICE, to discuss the Customer Experience around Call Center. Modern Call Center software such as NICE’s CXOne platform are much more than a phone call service. Today’s customers expect a lot more around engagement, including asynchronous communications with chatbots and social media, as well as rapid problem solving with as little repeated conversations as possible. Hybrid and 100% remote work scenarios are discussed, as well as the power automation can bring to customer interactions. Host Chris Hayner, Enterprise Architect, Anexinet Guests Ray Hicken – VP of Strategy & Business Development, NICE Robby Paul - EVP, Contact Center & Collaboration, Anexinet Audio Editor Dustin Karrat Music Credits Bensound: Energy https://www.bensound.com/ About Us The Modern Digital Enterprise Podcast is a product of Anexinet. We use this platfor