Device Squad: The Podcast For The Mobile Enterprise

Show Notes Modern Digital Enterprise Podcast Episode: Contact Center and Customer Experience with Five9 Chris is joined by Dan Peterson (VP, NE Sales) and Orin Wentworth (Channel director from Five9, to discuss the evolving experience of Contact Center. As technology has improved (and our world has been shaken by COVID), the very definition of a satisfactory Customer Experience has evolved. Labor shortages and a geographically-evolving workforce are discussed, as well as the Contact Center’s capabilities to be proactive rather than just reactive. Machine Learning and Artificial Intelligence’s place in the CX landscape are also discussed, along with the changing expectations of customers. Host Chris Hayner, Enterprise Architect, Anexinet Guests Dan Peterson – VP, Northeast Sales, Five9 Orin Wentworth – Channel Director, Northeast, Five9 Audio Editor Dustin Karrat About Us The Anexinet Infrastructure Modernization Podcast is a product of Anexinet. We use this platform to allow industry professionals and subject