International Institute For Conflict Prevention & Resolution

IDN 74 - Effective Apologies: Master Mediator Bob Creo on the Why and How of Saying You're Sorry

Informações:

Sinopsis

The view on apologies from a veteran mediator: Robert A. Creo, a longtime friend of the CPR Institute, visits International Dispute Negotiation host Michael McIlwrath in Florence, Italy, to discuss why saying you are sorry can bring about a positive resolution.