Weddings For Real

When you feel your phone buzzing, and you look down to see your client's name, what do you think?  Are you worried it’s something bad? What about when you KNOW it’s something bad? The client isn’t happy for whatever reason, and they’re calling to tell you about it.  Do you get a pit in your stomach?  Of course you do, everyone does.  But how do you handle it? Today we're talking to conflict resolution specialist Jen Trotter about what you SHOULD be doing to handle these types of problems. Jen Trotter is a DFW-based Makeup Artist (Lip Service Makeup), Published Writer, Magazine Editor, Communications Consultant and National Speaker. This episode is brought to you by The Planner's Vault, my online membership site for wedding planners who are hungry to grow, ready to hustle, and actively seeking community and education. In the vault, there are guest experts on many topics relevant to growing and cultivating a successful event planning business with new content added consistently, plus all of my templates that