Calgary Business Podcast

This is the third (3rd) episode in the series titled “Judith’s Journals On” whereby Judith Virag, the CEO and founder of Clean Club Calgary, sharew her practical advice and suggestions around managing a small business. Episode 3 focused on the three important qualities of customer service centered around three “p”s: professionalism, patience, and a “people-first” attitude. As Judith explained “...although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track…” §§§ Some companies mentioned during this episode include: Trainual – tech source for uploading training videos; Judith and her utilize this software to upload systems and processes (for both field and office staff) | https://trainual.com Loom – utilized to record videos that are used for staff training | https://www.loom.com Debbie Sardone – Judith is a member of “Cleaning Business Fundamentals” and feels there is huge value in the “Weekly Win calls” | https://www.cleaningbusinessf