Learning While Working Podcast

About Ray Jimenez Ray Jimenez Ph.D. is the Chief Learning Architect at Vignettes Learning, trainingmagnetwork.com and situationexpert.com. He has worked with the American Bankers Association, Neiman Marcus, the US Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Missing Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education, and the California Institute of Technology among others.  Ray's expertise is in microlearning, story-based learning design, scenario-based learning design and creative problem solving. Key takeaways:The frontline leader is someone who coaches and troubleshoots on the job. Ray explains that workers need to focus on developing their skills in troubleshooting and thinking on the spot. Frontline workers day-to-day experience unpredictable environments and unique problems, so we need to empower them to think more.The most important tool is to have a dynamic thinking process for every worker – it’s not about having all the answers. This redefines what we m