Custom Apparel Startups

Working with many customers can be very challenging, especially when it's repeat customers.Some customers are very needy, others are poor at communication, others don’t pay on time.So how do you handle all these different types of customers when you are trying to run your business YOUR way? You want to keep your best customers happy, so they come back!Get a CRMThis is key. You need a way to organize all your information, contacts, notes, reminders, invoices.Set RemindersBe sure to have reminders for ANYTHING important. Remind customer to get you the art, Remind that a bill is due. Remind to follow up on approval for production.If you can set up automated reminders to email / text them… even better.Use your calendarEvery meeting needs a calendar meeting (invite the customer too)Use Calendly to avoid those "are you available at XYZ time/day" emailsBlock out time for work. Invoicing, production, etc.Have policies and proceduresYou cannot force your customers to do everything your way, but you sure can suggest it