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In this episode, Tyler Narducci interviews Shanice Miller. Shanice is a business productivity consultant, specializing in project management, who helps clients ranging from small startups to multi-million dollar businesses save hundreds of hours and thousands of dollars. Her passion for identifying and solving inefficiencies began when she sold her first business, an educational consultancy that had been recognized in Forbes and BET, at a less-than-premium price point because she didn’t have her systems and processes streamlined and documented. Over the last 10 years, Shanice has used her ability to identify operational inefficiencies and create solutions to not only help save her client's businesses but to also fall in love with them again. Covered in this episode: How to install strong backend operations in your agency What multi-million dollar companies know about project management Key processes to define and streamline in an agency Optimizing quality assurance with a small agency team