Gsd - Getting Services Done

Customer Success Legend Maranda Dziekonski joins Jeff on the latest podcast. In a very open and honest conversation, Maranda talks about: -  Her blue-collar work ethic and how she went from the factory to the office - Customer Success and who owns the revenue, upsells, etc - Leveraging new tech and approaches (Ops, AI) - Roles in the new Customer Success organization - Landing a role in CX as a college grad vs a career transition - How to avoid burnout Also lots of tangents on pantsuits, dog medications, and boutique cameras!