Impact Training And Development - Dan Chiodo

Take a look at a 9-year career officer from the United States Army and note some of the great things he learned as a leader and replicates in the business he is in today. I. Communication A. Root cause for many if not most issues B. Group or interpersonal cohesion occurs when 1. You have trust in them and they in you 2. You have their best interests in mind and they have yours II. Best Leaders A. Start out as the best followers B. Understand that leaders have to be out in front with their employees C. Don't expect their team to do what they aren't willing to do D. Results in a cohesive team III. "Front Porch" Time A. Wisdom isn't gained overnight B. It's gained by listening and understanding C. Where most of the healing and learning takes place IV. Customer Service A. Everything we do is people-centric (taking care of people) B. Everyone is buying and selling 1. Ideas, things, wishes C. Establish a rapport, trust, or a connection