Human Resources For Small Business

Most leaders treat their technology problems as technology problems. Richard Tarity has spent 26 years watching companies prove otherwise. In this episode, Brandon Laws talks with Richard, the founder of truCX and author of The Intelligence Within, about why how an organization decides matters more than the tools it buys. They get into how slow discovery quietly kills good projects, why sitting on the sidelines costs more than picking the wrong tool, and how some teams gather more insight in one week than others do in ten months. Richard shares real stories, including a healthcare company that spent ten months on discovery and still watched the project fall apart, and a utility company that rebuilt its customer operation in weeks after a major storm. Along the way, he walks through a four-step framework for making faster decisions without cutting corners. If you have ever sat through a long, careful process and wondered why it still led nowhere, this conversation will give you a clearer way to think about

The job market feels broken to a lot of people right now. Bonnie Dilber has a different read on it. As Senior Manager of Talent Acquisition at Zapier, she looks at hiring data for fun, and she says the problem is not that the jobs disappeared. It is that more people are competing for a pool of roles that has stayed flat, while plenty of work in trades, healthcare, and education goes unfilled. In this conversation, Bonnie and Brandon Laws get honest about what is actually happening in hiring. They cover the myths job seekers still believe, why AI-written resumes are making recruiters work harder, and how Zapier is using agentic AI interviews and automation across its process. Bonnie also shares direct advice for anyone stuck in a long search, including why your self-assessment is probably off and where the real opportunities are. If you hire people or are looking for your next role, this one is worth your time. About our guest Bonnie Dilber is the Senior Manager of Talent Acquisition at Zapier, where she leads

What does it mean to truly see your employees? In this episode, Brandon Laws sits down with Zhou Fang, founder of Intersectional Group LLC, to explore how an intersectional lens can transform the way leaders support their teams. Zhou draws on her experience as an immigrant, multilingual professional, and DEI consultant to unpack what most organizations get wrong about inclusion, how to hold people accountable with warmth and compassion, and why your people are your most important business decision. Whether you're leading a team of five or five hundred, this conversation will challenge you to do better and give you the tools to start! Key Timestamps 00:02 Welcome and introduction of Zhou Fang, founder of Intersectional Group LLC 00:33 How Zhou's immigrant experience, coming to the U.S. in 2010, shaped her perspective on the workplace 01:04 "Don't make us feel like an alien": What immigrant workers need from employers 02:12 Defining intersectionality and why it matters for leaders and business owners 04

What separates a leader people want to follow from one they're quietly escaping? Mark Miller, longtime Chick-fil-A executive and co-author of the bestselling book The Secret: What Great Leaders Know and Do, joins Brandon Laws to unpack the timeless leadership framework he helped develop over 25 years of research. With more than 700,000 copies sold and now in its fourth edition, The Secret has reached leaders in 32 languages because it's built on something most leadership books skip entirely: the character beneath the skills. In this conversation, Mark walks through the SERVE framework, a behaviorally grounded model built on five fundamentals: See the future, Engage and develop others, Reinvent continuously, Value results and relationships, and Embody the heart of a leader. He and Brandon dig into why character is the overlooked "turbocharger" of effective leadership, how most leaders learn by trial and error (and why that fails them), and why the best leaders never stop reinventing themselves. Whether you'

What if the problem was never the student, but the system? In this episode, Brandon Laws sits down with Beven Byrnes, Executive Director of Bridges Middle School in Portland, Oregon, the only school in Oregon exclusively serving neurodivergent students. Beven shares how Bridges is flipping the script on traditional education through relationship-based teaching, sensory-aware classrooms, and a deep commitment to belonging. But the conversation doesn't stop at the classroom door. Beven connects the dots between what neurodivergent students need to thrive and what employers are still getting wrong. If you're a business leader, HR professional, or anyone who believes every person deserves a place where they can do their best work, this episode will challenge how you think about talent, culture, and what it really means to build an inclusive workplace. KEY TIMESTAMPS 00:02 Welcome and introduction to Beven Byrnes and Bridges Middle School 00:44 Why traditional school systems fail neurodivergent students 01:50

If 82% of people lack a time management system and the average worker spends half their day on low-value tasks, what's the real cost of doing nothing about it? In this episode, Brandon Laws sits down with bestselling author Peter Economy, who has written over 140 books, to dig into his latest release, Wait, You Need a Win? The Essential Guide to Time Management, Productivity, and Powerful Habits That Get Things Done. From the neuroscience behind habit formation to the Rocks, Pebbles, and Sand framework, Peter shares practical, immediately actionable strategies for anyone who has ever ended the day wondering where the time went. If you've been meaning to get more intentional about how you work and live, this conversation is your sign. Key Timestamps: [00:01] Welcome Back, Peter Economy Brandon introduces return guest Peter Economy and his latest book on time management and productivity. [00:54] Why 82% of People Still Don't Have a System Peter explains why most people avoid time management and how ingrain

Most of us answer "how are you?" with busy, stressed, or exhausted, and somewhere along the way we decided that was just the cost of doing good work. Meghan French Dunbar lived that way for years as a startup CEO, until a panic attack made her stop and question the whole script. In this conversation, Brandon and Meghan get into why so many workplaces wear people down, and what the leaders and companies who do it differently actually do instead. Meghan shares the moment her own success started to break her, the interview that reshaped how she thinks about leadership, and a set of practical habits anyone can start this week. You will hear how to essentialize your time, relationships, and inputs, why the healthiest leaders draw from a wide range of human traits, and how opening the books with her team surfaced ideas and savings she never expected. It started as a book for working women. By the end, it is plainly for anyone who has poured their whole self into work and wondered if there is a better way to succ

You've invested in the dashboards. You've declared data a top priority. So why does transformation still feel out of reach? In this episode, Brandon Laws sits down with Dr. Sebastian Wernicke, author of Data Inspired: Building an Organizational Culture of Inquiry for Lasting Transformation, to unpack one of business's most frustrating paradoxes: companies that succeed at data... and still don't change. Sebastian challenges the conventional wisdom around data-driven organizations, reveals why human psychology is working against your data strategy, and introduces a more powerful mindset: becoming data inspired. From Goodhart's Law to Netflix's bold decision-making model, this conversation is loaded with ideas that will fundamentally change how you think about data, leadership, and organizational transformation. Don't miss it. Key Timestamps [00:00] — Welcome & Introduction to Data Inspired [00:39] — The bold opening argument: data initiatives don't fail; they succeed at keeping organizations the same. Seba

What if the very success of your company is what eventually destroys it? Eric Ries, the mind behind the Lean Startup movement, is back with a warning every founder, leader, and employee needs to hear. In his new book Incorruptible: Why Good Companies Go Bad and How Great Companies Stay Great, Eric tackles the question he admits he failed to answer the first time around: once you build something worth protecting, how do you actually protect it? In this conversation with host Brandon Laws, Eric unpacks the invisible force he calls "financial gravity," the systemic pull that quietly bends companies away from their mission. You'll hear the jaw-dropping story of Saul Price (the man Sam Walton credited as the father of modern retail), the real reason Costco still sells a hot dog and soda for $1.50, and why protecting your company's values is always "too early," until suddenly it's too late. If you care about building a business that means something, this episode is essential listening. Key Timestamps [00:00:00]

What does it take to build a thriving, high-performance culture inside one of the fastest-growing tech companies in the world, without ever requiring a college degree to get in the door? Mandy Mekhail, Chief of Staff of People at ClickUp, went from teaching in a classroom to leading the people function at a 1,200-person global company, and her journey is anything but conventional. In this episode, Mandy pulls back the curtain on ClickUp's non-traditional hiring philosophy, their obsession with onboarding excellence, and how they're turning AI agents into literal coworkers on the org chart. Whether you're an HR professional, a people leader, or simply curious about where work is headed, this conversation will challenge the way you think about hiring, culture, and the role of AI in your organization. Don't miss it. Key Timestamps [00:00:00] — Introduction: Mandy's Unconventional Path to People Leadership From educator to customer support to Chief of Staff of People at ClickUp, Mandy shares the leap of faith

If you think AI is just another productivity tool your business can bolt on to stay ahead, Shawn Busse has a wake-up call for you. In this riveting conversation, Brandon Laws sits down with Shawn Busse, founder of marketing firm Kinesis, keynote speaker, and one of the sharpest strategic thinkers in the business world, to unpack a truth that most leaders aren't ready to hear: AI isn't going to save companies that have optimized the creativity out of themselves. Shawn draws on provocative ideas from "The Great Rotation" by Latticework, Kent Beck's explore-expand-extract model, and Blue Ocean Strategy to build a compelling case that decades of Wall Street-driven optimization have left businesses intellectually hollowed out, right at the moment when original thinking matters most. From the collapse of "AI slop" content marketing to the resurgence of the physical, tactile "3D world," this episode is packed with ideas that will challenge how you think about your organization, your people, and your competitive fu

The labor market is unlike anything staffing veteran Krista DiGiacomo has seen in 24 years, and she's not mincing words about why. In this episode, Krista, franchise owner of Express Employment Professionals in Vancouver, Washington, joins host Brandon Laws to unpack the growing skills gap reshaping hiring today. From soft skills like punctuality and reliability, to hard skills like reading blueprints and running a budget, employers are struggling and the education system is a big part of the story. Krista makes a compelling case for rethinking the four-year degree mandate, investing in Career and Technical Education (CTE) programs, and why the skilled trades may be the most future-proof career path in an age of AI. If you're an employer, job seeker, parent, or anyone invested in the future of work, this is an episode you can't afford to miss. ⏱️ KEY TIMESTAMPS 00:00 – Welcome & Introduction: Krista DiGiacomo joins the show as the first-ever Express Employment Professionals guest in 580+ episodes 00:5

James Ferguson is back on the show to talk about his new book, Seek the Good and Celebrate, and the leadership framework that came out of 12 weeks of chemotherapy. He shares what it was like to lose his job, get a cancer diagnosis, and watch his wife go into early labor all in the same week, and how that experience rewired the way he shows up as a leader. We get into his CONFETTI model, the mindset shift from protecting your team to preparing them, why engagement is a practice and satisfaction is just a promise, and the simple Friday habit he uses to celebrate small wins. Practical, honest, and full of ideas any leader at any level can put to work tomorrow. Timestamps (00:00) Welcome and a quick word from our sponsor, Xenium HR (02:00) The mantra born during 12 weeks of chemotherapy (04:30) Job loss, a cancer diagnosis, and a premature birth in the same week (07:00) Finding the good in the worst day of your life (09:30) Why an attitude of gratitude has to be a daily habit (11:30) The CONFETTI framework expla

Most companies don't think about employee mental health until something goes wrong and by then, it's already too late. In this episode, Brandon Laws sits down with Stephen Sokoler, founder and CEO of Journey and author of The Mental Health Advantage, to make the case for flipping that script entirely. Stephen shares his own transformative personal journey from a decade of rollercoaster habits to discovering meditation through a book he bought at a mall and connects those lessons to what he's building at the organizational level. The conversation covers why traditional EAPs are fundamentally broken, what a 30%+ engagement rate looks like compared to the industry-standard 3%, how AI and tools like Journey Signal are enabling real-time proactive mental health support, and why culture change has to start at the top. Whether you're an HR leader, executive, or someone simply trying to build better habits, this episode is packed with insights you can't afford to miss! ⏱️ Key Timestamps 00:02 — Welcome & intro

What if your company's biggest untapped competitive advantage isn't technology or talent, but well-being? In this episode, Brandon Laws sits down with Dr. Jennifer Posa, an organizational psychologist with 30 years of experience building well-being strategies inside some of the world's most demanding organizations, including Mayo Clinic, Johnson & Johnson, and the CIA. Jennifer shares her bold 2026 predictions for the workplace, explains why most well-being programs fail before they start, and reveals what it actually takes to build a strategy that drives real business results. From psychological contracts to the AI culture crisis brewing right now, this conversation is packed with insights that HR leaders, executives, and people managers can't afford to miss. If you care about the future of your workplace and who's going to be left standing after the next wave of disruption, this episode is essential listening. Key Timestamps [00:01] – Introduction & Jennifer's Unique Background Brandon introduces

Only 21% of people globally are engaged at work. That number hasn't moved much despite years of attention, investment, and intervention. So what's going wrong? Aoife O'Brien is back on the show to talk about her new book, Thriving Talent, How Great Leaders Drive Performance, Engagement and Retention. After 20 years in corporate roles, a Master's in Organizational Behavior, and over 200 conversations with business leaders on her podcast Happier at Work, Aoife built a practical framework that helps leaders stop chasing engagement scores and start creating the conditions where people actually do their best work. In this episode, Brandon and Aoife dig into why most workplace interventions fail, why busyness is not the flex we think it is, how AI tools are making us busier instead of freeing us up, and why psychological safety is the foundation everything else depends on. Whether you lead a team of five or five hundred, this conversation will challenge how you think about culture, motivation, and what it really ta

What if the employees struggling most in your workplace are actually detecting problems everyone else will eventually feel? Dr. Ludmila Praslova, organizational psychologist and author of The Canary Code, joins Brandon Laws to unpack why neurodivergent employees are often the first to feel workplace dysfunction and why that signal matters for everyone. From rethinking job postings and ditching "culture fit" hiring to fixing performance reviews that punish personality instead of measuring outcomes, this conversation is packed with practical ideas leaders can act on now. If you've ever wondered why your best people keep leaving or why your culture feels off despite good intentions, this episode will challenge how you think about inclusion, belonging, and what a healthy workplace actually looks like. Timestamps: 0:00 Introduction and sponsor message 2:12 Meet Dr. Ludmila Praslova and The Canary Code 4:18 Why neurodivergent employees feel workplace dysfunction first 7:30 Defining neurodivergence and who it i

What if the secret to sustained business performance isn't strategy, efficiency, or even culture, but love? In this episode, renowned researcher and bestselling author Marcus Buckingham joins host Brandon Laws to discuss his new book Design Love In: How to Unleash the Most Powerful Force in Business. Marcus makes a compelling, data-backed case that "love" isn't a soft concept. It's the most predictive force in driving employee loyalty, customer behavior, and long-term business value. From a behind-the-scenes look at Disney's most beloved executive to a cautionary tale about a Netflix CMO using AI to crank out 26 performance reviews in 20 minutes, this conversation is packed with insights that will fundamentally change how you think about leadership. If you care about building a workplace where people genuinely thrive and a business that sustainably grows, you cannot afford to miss this one. Key Timestamps [00:00:00] — Introduction: Marcus shares the personal, vulnerable story of selling his company and wat

Most leaders get promoted because they're great at their job. But being great at your job and being a great leader are two very different things. In this episode, Brandon sits down with Margaret Andrews, leadership educator and author of Manage Yourself to Lead Others, to explore why self-understanding is the real foundation of effective leadership. Margaret shares stories from decades of working with executives, including the moment a high-achieving engineer stood up in front of his peers and admitted he'd been a terrible manager. They dig into why 85% of the reasons people choose their best boss come down to interpersonal skills, what happens when your intentions don't match your behaviors, and how to build the muscle of pausing before you react. Whether you're a new manager trying to find your footing or a seasoned leader who's hit a wall, this conversation will challenge you to look inward before you try to lead outward. Timestamps 0:00 Welcome and Xenium HR sponsor message 2:30 Intro to Margaret Andrews

What happens when the labor shortage economists warned about finally arrives, AI reshapes entire industries overnight, and the economic outlook is anything but certain? Economist Dr. Bill Conerly joins Brandon Laws to break it all down. With over 1,400 speaking engagements and decades of experience advising business leaders, Bill brings a rare combination of sharp data analysis and plain-spoken clarity. This conversation covers the demographic forces squeezing the labor market, why AI's impact on jobs is more uneven than the headlines suggest, how small businesses can start adopting AI without overthinking it, and what a "flexible stance" looks like when the range of economic possibilities keeps widening. If you're a business owner, HR leader, or anyone making workforce decisions right now, this is the episode you need to hear. Timestamps 0:00 Introduction and episode overview 2:00 The labor shortage economists predicted is now here 5:30 Why doom and gloom forecasts keep missing the mark 7:30 Is the pipe