Digital Shop Talk Radio

Process changes due to technology have changed how motorists educate themselves, interact with you and your shop and have improved the shop productively. Join Bruce Williams, Frank Scandura, and Bill as they discuss what the future will bring and how all of us need to prepare to maximize success.

Advances in technology have changed how motorists educate themselves, interact with you and your shop and have improved shop productively. Join Bruce Williams, Frank Scandura, Bill, and Uwe as they discuss what the future will bring and how all of us need to prepare to maximize success.

Becoming a “Digital Shop” requires the shop owner and staff to make changes in processes and sometimes their belief system. Join Uwe as he gets Bill to reveal secrets that helped him in his path to introduce The Digital Shop to dozens of shops.

All shops should strive to deliver safe, comfortable, and dependable vehicles to their clients. Vehicle inspections, easily understood by motorists, are critical to achieve this goal. Since high approval rates require effort by techs and SAs to produce high quality inspection results, this can be perceived as time consuming and lowering productivity. Join Bill, Fred Haynes, Brandon Polhemus, and Uwe explore when productivity is indeed jeopardized and what to do about it.

You did a great job of creating a positive "WOW" experience for your customer's first visit to your shop. On this episode of we are joined by shop owners Russ Crosby, Bruce Williams, and Brett Spaulding to explore digital shop processes and strategies to keep those customers coming back again and again!

With the introduction of their new service Core Web Vitals, Google is providing easier ways to measure the effectiveness of your website. This episode looks at website examples that can improve the ranking of your site or, if ignored, could reduce ranking and visibility to your future customers.

On this episode of The Digital Shop Talk Radio, Dennis Eidson of Honest-1 in Roswell, GA, shares his experience implementing new software systems and whether it's better to take a "rip-the-bandaid-off" approach and do it all at once, or take a more deliberate, incremental approach over time.

Hear why Frank Scandura believes your shop could benefit from a Production Manager role and how its driven success for his shop.

Hear how Billy Catching, Matt Fowler and Dustin Brown leverage repeatable processes, workflow automation, and efficient communication to complete more work in less time, and drive profitable growth for their shops.

Greg Bunch, multi-shop owner and President of Transformer Institute, and Gerardo "JR" Luna, multi-shop owner, and a Transformer Institute member discuss the importance of shop culture, multi-location KPIs and other key elements of scaling a Digital Shop beyond your first location.

On this episode of The Digital Shop Talk Radio, we are joined by our very own Bill Connor for an installment of Ask The Coach, as we dive in to best practices to audit inspections for a consistent motorist experience, each and every time, whether you own a single shop or multiple locations.

On this episode of The Digital Shop Talk Radio we welcome Dan Garlock from Silver Lake Auto & Tire to highlight the best practices he uses to keep ARO high across multiple locations.

In this 4th episode dedicated to boosting billable hours per ticket, we welcome back our three previous guests for a panel discussion about they implemented best practices to drive profitable growth for their shop!

On this episode of The Digital Shop Talk Radio, we are joined by Bruce Williams of Rivers Edge Services to continue our exploration of best practices for driving billed hours per inspection to directly impact your bottom line and drive profitable growth.